Frequently Asked Questions

OxGame is accessible to adults aged 18 or older who voluntarily choose to participate. However, online gambling may be restricted or prohibited in Pakistan under the Prevention of Gambling Act, 1977 and related regulations. OxGame does not hold a Pakistani government license. Users in Pakistan must independently verify whether accessing the platform is lawful in their jurisdiction before registering.

OxGame requires a valid government-issued photo ID — such as a Pakistani CNIC or passport — plus proof of residential address (a recent utility bill or bank statement dated within three months). In some cases, documentation confirming the source of funds may also be requested. KYC must be completed before withdrawals are processed.

No. OxGame permits only one registered account per person. Duplicate accounts — whether created accidentally or deliberately — are a breach of the Terms and Conditions and will result in the closure of all associated accounts. Any balances held in duplicate accounts may be forfeited. If you have accidentally created a second account, contact support immediately.

Click the 'Forgot Password?' link on the login page. Enter your registered email address and OxGame will send a password reset link to that address. Follow the link within the validity window and set a new secure password. If you no longer have access to your registered email, contact live chat support for identity-verified account recovery assistance.

Basic account details such as contact number and communication preferences can be updated directly from your Account Settings after login. Changes to your legal name or date of birth — which affect KYC records — must be requested through the Help Center with supporting documentation. OxGame verifies identity-related changes carefully to prevent fraud.

The payment methods available at any given time are displayed in the cashier after login. Familiar Pakistani payment references such as Easypaisa, JazzCash, Raast (accessible through banks including HBL, UBL, Meezan Bank and Bank Alfalah), bank transfer and cryptocurrency (BTC/USDT) may be referenced. Their mention is for contextual familiarity — OxGame does not claim any provider formally endorses gambling transactions. Always check your chosen provider's own terms.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of deposit. Amounts are typically shown in the account's operating currency. Pakistani users may see reference figures in PKR for illustrative context. Always check the cashier for the current minimums applicable to your chosen payment method before initiating a transaction.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. OxGame aims to process approved withdrawals within its standard review window, after which the payment provider's own transfer timeline applies. Cryptocurrency withdrawals are generally faster than traditional bank transfers. Check the cashier for current estimated timelines per method.

Withdrawals may be placed on hold for several reasons: KYC documentation has not been fully verified, active wagering requirements from a bonus are still pending, the withdrawal amount is below the minimum threshold, or OxGame's security team requires additional review. Log in to your account and check the notifications section, or contact live chat support for a specific status update on your withdrawal.

OxGame's standard policy is to return funds to the same payment method used for the most recent deposit wherever technically feasible. This is an anti-money-laundering control. If your original payment method is no longer available or does not support withdrawals, contact support who can guide you through the alternative verification process required to approve a different withdrawal channel.

OxGame offers a wide range of sports betting markets including cricket — covering Pakistan national team matches, PSL T20 fixtures, ICC World Cup tournaments and bilateral series — as well as football, tennis, basketball, UFC/MMA and other major global sporting events. Market availability varies by season and event schedule. Check the sportsbook lobby for the current list of live and pre-match markets.

Yes. OxGame provides in-play betting markets on available cricket fixtures including PSL T20 matches and ICC tournaments. Live odds update in real time based on match progression. Note that there may be brief delays between on-field action and odds updates due to data feed latency. Bets placed on markets that have already been settled due to data delay may be voided as per OxGame's betting rules.

OxGame features a full casino offering including hundreds of slot games from leading software providers, live dealer tables (Live Blackjack, Live Roulette, Live Baccarat and game show titles), virtual table games, video poker variants and speciality games. The live casino section is hosted by real dealers streamed in high definition — available around the clock so players can join from any city in Pakistan at any time.

OxGame's website is fully optimised for mobile browsers on both Android and iOS devices. The mobile experience mirrors the desktop platform — all sports betting markets, casino games, account management features and responsible gambling tools are accessible from your phone's browser without needing to download a separate application. Simply visit oxgame.cam from your mobile browser and log in to your account.

Log in to your account and ensure your account has a positive real-money balance. Navigate to the Sportsbook lobby and select your desired sport — for example, cricket. Browse available markets, find the match or event you want to bet on, and click on your chosen selection to add it to your bet slip. Enter your stake amount in the bet slip, review the potential return, and click 'Place Bet' to confirm.

OxGame offers a range of promotions including welcome bonuses for new registrations, reload bonuses for returning players, cashback on net losses, referral bonuses for introducing new players, and tournament or leaderboard prizes linked to specific sports events and casino games. Bonus availability varies over time. Check the Promotions section after login for current active offers and their specific terms.

A wagering requirement is the total amount of bets you must place before bonus funds convert to withdrawable real money. For example, a 30x wagering requirement on a bonus means you must wager 30 times the bonus amount before it can be withdrawn. Each promotion specifies its own multiplier, eligible games and contribution rates. Slot games typically contribute at a higher rate toward wagering requirements than live casino or sports bets.

Yes. All OxGame bonuses carry an expiry date, typically ranging from 7 to 30 days from the date of activation, depending on the specific promotion. If you do not complete the wagering requirement within the validity period, the bonus and any associated winnings are forfeited. The expiry date and remaining validity period are visible in the Bonuses section of your account dashboard.

Requesting a withdrawal while a bonus is active and wagering requirements remain outstanding will typically result in the bonus and associated bonus winnings being forfeited. Your real-money balance — deposited funds not covered by the bonus — may remain withdrawable subject to normal withdrawal conditions. Review the specific bonus terms in the Promotions section before initiating a withdrawal during an active bonus period.

Log in to your OxGame account and go to Account Settings → Security. Select the two-factor authentication (2FA) option and follow the on-screen instructions to link an authenticator app. Once enabled, you will be required to enter a time-sensitive code from the authenticator app each time you log in. OxGame strongly recommends enabling 2FA to protect your account, especially if you access the platform from shared devices.

OxGame offers deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cool-off periods from 24 hours up to six months, and permanent self-exclusion. All tools are accessible directly from Account Settings under the Responsible Gambling section. Reductions apply immediately; increases and cancellations are subject to a mandatory review delay. Permanent self-exclusion is irreversible once activated.

Navigate to Account Settings → Responsible Gambling → Self-Exclusion. Confirm your request by following the on-screen steps. Permanent self-exclusion closes your account indefinitely and cannot be reversed. All marketing communications will cease immediately. If you need urgent self-exclusion and are experiencing difficulty accessing the settings, contact OxGame's 24/7 live chat support who can apply it on your behalf immediately.

OxGame implements TLS/HTTPS encryption for all data in transit, bcrypt password hashing, tokenisation of payment details, and strict internal access controls. KYC documents are stored securely and retained only as required by applicable anti-money-laundering law. OxGame does not sell personal data to third parties. Full details of data practices are available in the Privacy Policy.

OxGame offers 24/7 live chat support accessible from the chat widget on every page of the platform. You can also submit a support ticket through the Help Center available in your account dashboard after login. For general written enquiries, you may contact OxGame at [email protected]. OxGame does not currently offer telephone support. Support is available in both English and Urdu.